:root{--primary:#4f46e5;--bg:#f6f7fb;--card:#fff;--text:#111827;--muted:#667085;--border:#e7eaf0;font-family:Inter,"Segoe UI",Tahoma,Arial,sans-serif}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit}button{cursor:pointer}.hidden{display:none!important}.muted{color:var(--muted)}
.auth{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 15% 20%,rgba(79,70,229,.14),transparent 30%),radial-gradient(circle at 85% 10%,rgba(14,165,233,.10),transparent 30%),#f8f9fd}.auth-card{width:min(520px,100%);background:#fff;border:1px solid var(--border);border-radius:28px;padding:34px;box-shadow:0 25px 80px rgba(15,23,42,.08);position:relative}.lang-switch{position:absolute;top:22px;left:22px}
.brand-logo{width:54px;height:54px;border-radius:16px;display:grid;place-items:center;background:linear-gradient(135deg,#4f46e5,#7c3aed);color:#fff;font-weight:900;overflow:hidden}.brand-logo img{width:100%;height:100%;object-fit:contain;background:#fff}
.form{display:grid;gap:12px}.form label{font-size:13px;color:#475467}.input,select,textarea{width:100%;border:1px solid #dfe3eb;border-radius:12px;padding:12px 13px;background:#fff;outline:0}textarea{min-height:120px;resize:vertical}.input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.08)}
.btn{border:0;border-radius:12px;padding:11px 15px;background:#eef2ff;color:#3730a3}.btn.primary{background:var(--primary);color:#fff}.btn.ghost{background:#fff;border:1px solid var(--border);color:#334155}.btn.success{background:#16a34a;color:#fff}.btn.danger{background:#ef4444;color:#fff}.btn.full{width:calc(100% - 12px);margin:16px 6px 0}.btn:disabled{opacity:.5;cursor:not-allowed}.error{padding:10px 12px;border-radius:12px;background:#fff1f2;border:1px solid #fecdd3;color:#9f1239}
.shell{min-height:100vh;display:grid;grid-template-columns:260px 1fr}.sidebar{height:100vh;position:sticky;top:0;background:linear-gradient(180deg,#0f172a,#111827);color:#fff;padding:22px 16px}.brand{display:flex;gap:12px;align-items:center;margin-bottom:28px}.brand small{display:block;color:#94a3b8;margin-top:4px}.nav{display:grid;gap:6px}.nav button{border:0;background:transparent;color:#cbd5e1;padding:12px 13px;border-radius:12px;text-align:start}.nav button:hover,.nav button.active{background:rgba(255,255,255,.09);color:#fff}
.main{min-width:0}.topbar{min-height:76px;background:rgba(255,255,255,.94);backdrop-filter:blur(10px);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:14px 26px;position:sticky;top:0;z-index:10}.top-actions{display:flex;align-items:center;gap:10px}.user-chip{font-size:13px;color:#475569}.build-chip{font-size:11px;font-weight:800;padding:5px 8px;border-radius:999px;background:#eef2ff;color:#4338ca;border:1px solid #dfe3ff}.notif-btn{position:relative;border:1px solid var(--border);background:#fff;width:42px;height:42px;border-radius:12px}.notif-btn span{position:absolute;top:-6px;right:-6px;background:#ef4444;color:#fff;border-radius:999px;padding:2px 6px;font-size:11px}
.content{padding:26px}.page-head{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:18px}.page-head h2{margin:0 0 6px;font-size:28px}.page-head p{margin:0;color:var(--muted)}.actions{display:flex;gap:8px;flex-wrap:wrap}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.kpi-card{border-radius:22px;padding:22px;color:#fff;min-height:145px;display:flex;flex-direction:column;justify-content:space-between;box-shadow:0 16px 40px rgba(15,23,42,.09)}.kpi-card small{opacity:.8}.kpi-card b{font-size:38px}.kpi-card span{font-size:12px;opacity:.85}.kpi-card.purple{background:linear-gradient(135deg,#6d28d9,#8b5cf6)}.kpi-card.blue{background:linear-gradient(135deg,#2563eb,#0ea5e9)}.kpi-card.amber{background:linear-gradient(135deg,#d97706,#f59e0b)}.kpi-card.slate{background:linear-gradient(135deg,#334155,#64748b)}
.dashboard-grid{display:grid;grid-template-columns:1.6fr .8fr;gap:16px;margin-top:16px}.card{background:#fff;border:1px solid var(--border);border-radius:20px;padding:18px;box-shadow:0 8px 28px rgba(15,23,42,.035)}.card h3{margin:0 0 16px}
.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse;min-width:980px}.table th,.table td{padding:13px 12px;border-bottom:1px solid #edf0f4;text-align:start;font-size:13px}.table th{color:#64748b;font-weight:700;background:#fafbfc}.table tr[data-ticket]{cursor:pointer}.table tr[data-ticket]:hover{background:#fafbff}.table td small{display:block;color:#94a3b8;margin-top:4px}
.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:700}.status-pending_approval{background:#ede9fe;color:#6d28d9}.status-open{background:#dbeafe;color:#1d4ed8}.status-in_progress{background:#ffedd5;color:#c2410c}.status-pending{background:#fef3c7;color:#92400e}.status-closed{background:#334155;color:#fff}.status-rejected{background:#fee2e2;color:#991b1b}.approval-pending{background:#ede9fe;color:#6d28d9}.approval-approved{background:#dcfce7;color:#166534}.approval-rejected{background:#fee2e2;color:#991b1b}.success-badge{background:#dcfce7;color:#166534}.muted-badge{background:#e2e8f0;color:#64748b}.unread-pill{display:inline-flex;margin-inline-start:7px;padding:3px 7px;border-radius:999px;background:#ef4444;color:#fff;font-size:10px;font-weight:800}
.filter-card{display:grid;grid-template-columns:repeat(5,minmax(150px,1fr));gap:10px;background:#fff;border:1px solid var(--border);border-radius:18px;padding:14px;margin-bottom:14px}.filter-card input,.filter-card select{border:1px solid #e0e4eb;border-radius:10px;padding:10px}
.rating-summary{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.rating-summary>div{border:1px solid var(--border);border-radius:16px;padding:14px;display:grid;place-items:center}.rating-summary span{font-size:26px}.rating-summary b{font-size:24px}.rating-summary small{color:var(--muted)}
.modal-backdrop{position:fixed;inset:0;background:rgba(15,23,42,.48);display:grid;place-items:center;padding:22px;z-index:100}.modal{position:relative;width:min(1180px,96vw);max-height:92vh;overflow:auto;background:#f8fafc;border-radius:26px;padding:26px;box-shadow:0 35px 100px rgba(15,23,42,.28)}.modal-close{position:absolute;top:16px;inset-inline-end:16px;width:38px;height:38px;border:0;border-radius:11px;background:#fff;border:1px solid var(--border)}.modal-title{margin-bottom:18px}.modal-title h3{margin:0 0 5px}.modal-title p{margin:0;color:var(--muted)}
.ticket-modal-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;margin-bottom:18px;padding-inline-end:45px}.ticket-modal-head h2{margin:7px 0}.ticket-modal-head p{margin:0;color:var(--muted)}.ticket-no{display:inline-flex;padding:6px 10px;border-radius:999px;background:#eef2ff;color:#4338ca;font-weight:700}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:18px}.ticket-main{display:grid;gap:14px}.ticket-side .card{padding:22px}.info-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.info-card{background:#fff;border:1px solid var(--border);border-radius:16px;padding:14px}.info-card span{display:block;color:var(--muted);font-size:12px;margin-bottom:7px}.info-card small{display:block;color:#94a3b8;margin-top:4px}.desc{font-size:16px;line-height:1.9;white-space:pre-wrap}
.approval-card{background:linear-gradient(135deg,#f5f3ff,#fff);border:1px solid #ddd6fe;border-radius:18px;padding:18px;display:flex;align-items:center;justify-content:space-between;gap:16px}.approval-card h3{margin:0 0 5px}.approval-card p{margin:0;color:#6b7280}
.comments{display:grid;gap:10px;margin-bottom:12px}.comment{border:1px solid var(--border);background:#fafafa;border-radius:14px;padding:12px}.comment-meta{display:flex;justify-content:space-between;gap:12px}.comment-meta span{color:#94a3b8;font-size:12px}.comment p{margin:8px 0 0;line-height:1.7}.reply-box{display:grid;gap:10px}.reply-box textarea{min-height:95px}.reply-actions{display:flex;gap:10px;align-items:center}.reply-actions input{flex:1}.reply-box small{color:#94a3b8}.attachments{display:grid;gap:8px;margin-top:12px}.attachment-item{display:flex;align-items:center;gap:10px;text-decoration:none;color:inherit;border:1px solid var(--border);background:#fff;border-radius:12px;padding:10px}.attachment-item span{font-size:24px}.attachment-item small{display:block;color:#94a3b8;margin-top:3px}
.detail-row{display:flex;justify-content:space-between;gap:10px;padding:11px 0;border-bottom:1px solid #edf0f4}.detail-row span{color:var(--muted)}.ticket-side label{display:block;margin:15px 0 7px;color:#64748b;font-size:12px}.ticket-side select{margin-bottom:8px}.rejection-reason{background:#fff1f2;border:1px solid #fecdd3;border-radius:12px;padding:12px;margin-top:12px}
.rating-faces{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.rating-faces button{border:1px solid var(--border);background:#fff;border-radius:16px;padding:14px}.rating-faces button span{font-size:30px;display:block}.rating-faces button small{display:block;margin-top:6px}.rating-faces button.selected{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.08)}.rating-card textarea{margin-top:12px}.rating-card #sendRating{margin-top:12px;width:100%}.rating-result{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.rating-result span{font-size:34px}
.category-picker{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;max-height:360px;overflow:auto;padding:4px}.category-choice{border:1px solid var(--border);background:#fff;border-radius:16px;padding:14px;text-align:start;min-height:110px;transition:.15s}.category-choice:hover{transform:translateY(-1px);border-color:#c7d2fe;box-shadow:0 8px 20px rgba(79,70,229,.08)}.category-choice.selected{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.10);background:#fafaff}.category-choice span{font-size:27px;display:block;margin-bottom:8px}.category-choice b{display:block}.category-choice small{display:block;margin-top:5px;color:#94a3b8}
.category-admin-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.category-admin-card{background:#fff;border:1px solid var(--border);border-radius:18px;padding:16px;display:grid;grid-template-columns:auto 1fr auto auto;align-items:center;gap:12px}.category-admin-icon{width:48px;height:48px;border-radius:14px;display:grid;place-items:center;background:#f4f5fb;font-size:25px}.category-admin-card h3{margin:0 0 5px;font-size:15px}.category-admin-card small{color:#94a3b8}.icon-suggestions{display:flex;gap:7px;flex-wrap:wrap}.icon-suggestions button{width:40px;height:40px;border:1px solid var(--border);background:#fff;border-radius:10px;font-size:20px}.icon-suggestions button:hover{border-color:var(--primary)}.icon-input{font-size:22px}
.role-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.role-card{background:#fff;border:1px solid var(--border);border-radius:18px;padding:18px;display:grid;grid-template-columns:1fr auto;gap:12px;align-items:center}.role-card h3{margin:0 0 5px}.role-card span{color:var(--muted);font-size:12px}.role-card b{font-size:26px}.role-card button{grid-column:1/-1}.permission-matrix{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;max-height:400px;overflow:auto;background:#fff;border:1px solid var(--border);padding:12px;border-radius:14px}.permission-matrix label{display:flex;gap:8px;align-items:flex-start;padding:9px;border:1px solid #eef0f4;border-radius:10px}.permission-table td:not(:first-child),.permission-table th:not(:first-child){text-align:center}
.org-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.section-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.section-title .btn{min-width:44px}.master-list{display:grid;gap:8px;margin-top:8px}.master-list>div{display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:10px;padding:12px;border:1px solid var(--border);border-radius:12px}.master-list small{display:block;color:#94a3b8;margin-top:4px}.icon-btn{border:1px solid var(--border);background:#fff;border-radius:10px;padding:7px 9px}
.settings-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.logo-preview{height:120px;border:1px dashed #cbd5e1;border-radius:16px;display:grid;place-items:center;margin-bottom:12px;overflow:hidden}.logo-preview img{max-width:100%;max-height:100%;object-fit:contain}.two{display:grid;grid-template-columns:1fr 1fr;gap:12px}.three{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.toggle{display:flex!important;align-items:center;gap:8px}.notification-list{display:grid;gap:8px}.notification-list button{width:100%;text-align:start;border:1px solid var(--border);background:#fff;padding:14px;border-radius:14px}.notification-list button.read{opacity:.62}.notification-list p{margin:6px 0;color:#64748b}.notification-list small{color:#94a3b8}.empty{color:#94a3b8;text-align:center;padding:24px}
@media(max-width:1100px){.kpis{grid-template-columns:repeat(2,1fr)}.dashboard-grid,.settings-grid{grid-template-columns:1fr}.filter-card{grid-template-columns:repeat(3,1fr)}.ticket-layout{grid-template-columns:1fr}.role-grid{grid-template-columns:repeat(2,1fr)}.category-picker{grid-template-columns:repeat(3,1fr)}.category-admin-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:800px){.shell{grid-template-columns:1fr}.sidebar{height:auto;position:relative}.nav{grid-template-columns:repeat(2,1fr)}.topbar{gap:10px}.top-actions{flex-wrap:wrap}.content{padding:16px}.filter-card,.info-grid,.permission-matrix,.org-grid,.two,.three{grid-template-columns:1fr}.page-head{align-items:flex-start;flex-direction:column}.kpis,.role-grid{grid-template-columns:1fr 1fr}.user-chip{display:none}.category-picker{grid-template-columns:repeat(2,1fr)}.category-admin-grid{grid-template-columns:1fr}}
@media(max-width:520px){.kpis,.role-grid,.rating-faces,.category-picker{grid-template-columns:1fr}.modal{padding:18px}.ticket-modal-head{flex-direction:column}.actions{width:100%}.actions .btn{flex:1}.reply-actions{align-items:stretch;flex-direction:column}}
@media print{.sidebar,.topbar,.page-head .actions,.filter-card,.btn{display:none!important}.shell{display:block}.content{padding:0}.card{box-shadow:none;border:0}.table{min-width:0}}

/* v2.4 final polish */
.report-summary{margin-bottom:26px}
.report-details{margin-top:0}
.modal{scrollbar-width:thin;scrollbar-color:#cbd5e1 transparent;border:1px solid rgba(148,163,184,.28)}
.modal::-webkit-scrollbar{width:9px}
.modal::-webkit-scrollbar-track{background:transparent;margin:18px 0}
.modal::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:999px;border:2px solid #f8fafc}
.modal::-webkit-scrollbar-thumb:hover{background:#94a3b8}
.ticket-side .card{overflow:hidden}
.conversation-timeline{display:grid;gap:10px;margin-bottom:14px}
.chat-message{border:1px solid var(--border);background:#fafafa;border-radius:15px;padding:12px}
.chat-message p{margin:8px 0 0;line-height:1.7;white-space:pre-wrap}
.message-attachments{display:grid;gap:8px;margin-top:9px}
.chat-attachment{display:flex;align-items:center;gap:10px;text-decoration:none;color:inherit;background:#fff;border:1px solid var(--border);border-radius:12px;padding:9px;max-width:520px}
.chat-attachment small{display:block;color:#94a3b8;margin-top:3px}
.image-attachment{align-items:flex-start}
.image-attachment img{width:110px;height:82px;object-fit:cover;border-radius:9px;border:1px solid #eef0f4}
.file-attachment span{font-size:26px}
.reply-box{padding-top:14px;border-top:1px solid #edf0f4}